FAQ

Shipping Information

We are happy to offer free delivery on all orders, with no minimum purchase required. Just place your order, and we’ll handle the rest at no extra cost.

Our standard delivery time is 2–5 business days, depending on your location. Once your order is shipped, you’ll receive a confirmation message with tracking details so you can follow your package’s progress.

Once your order is confirmed and shipped, we’ll send you a tracking link or tracking ID via email or SMS.
You can use this https://www.bizkarts.in/order-track link to check your order’s real-time status, including:

  • When your order is packed

  • When it’s shipped

  • When it’s out for delivery

  • And when it has been delivered

If you ever have trouble tracking your order, our support team is always ready to help.

Customs or import charges depend on the laws of the destination country.
If you are ordering within the same country, you will not be charged any customs fees.

For international orders, customs, duties, or import taxes may apply based on your country’s regulations. These fees, if required, are usually collected by the local customs office and are not included in your order total.

If you’re unsure, we recommend checking your country’s customs guidelines or contacting your local customs office.

Yes! We ship our books worldwide. Delivery times and shipping options may vary depending on the destination, but you can enjoy our books no matter where you are.

Returns & Refunds

We want you to be completely satisfied with your order. To return an item:

  1. Contact our support team within 14 days of receiving your order.

  2. Provide your order number and the reason for the return.

  3. We’ll guide you with the return shipping process.

  4. Once we receive and inspect the item, we’ll process your refund or replacement.

Note: Items must be in their original condition to be eligible for a return.

We accept international returns within 14 days of delivery. To return an item internationally:

  1. Contact our support team with your order details and reason for return.

  2. We’ll provide instructions for return shipping to our warehouse.

  3. Customers are generally responsible for return shipping costs unless the item is damaged or incorrect.

  4. Once we receive and inspect the item, we’ll issue a refund or replacement.

Note: Items must be in original condition and packaging to qualify for a return.

If you notice that your refund is incorrect, please follow these steps:

  1. Contact our support team immediately with your order number and details of the refund issue.

  2. Our team will review your order and refund to identify the discrepancy.

  3. Once verified, we will correct the refund promptly.

We aim to resolve any refund issues quickly to ensure you’re fully satisfied.

You can reach our customer support team via email, phone, or live chat. We are available 24×7 and ready to help with any questions about orders, deliveries, or returns.

Yes! You can request a change or cancellation within 24 hours of placing your order. Please contact our support team with your order number as soon as possible. Once your order is shipped, changes or cancellations may no longer be possible, but we can guide you through our return process if needed.

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